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News Story
Updated: 04/29/2013 08:00:35AM

Repeat: Say no to unsolicited estimates

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Readers — especially seniors — regularly contact me involving unsolicited calls or mailings offering low-cost air-conditioning system inspections, resulting in surprise problems and expensive repair issues from replacing units that are still under warranty to duct cleaning work after discovering mold.

Add Karen Krueger to the list. After responding to a telemarketing call from Service Star Enterprises in Fort Myers for a $39.95 system check, the 70-year-old Englewood resident said she was “scared and pressured” into recently spending $4,700, primarily for duct cleaning and installation of UV lights for “dangerous black mold.”

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